- Efficient on-site operations and maintenance (O&M) management processes and mechanisms, delivering high-quality SLA assurance
- Localized teams of server and network engineers to assist customers in quickly identifying and resolving various issues
Delivery & Integration Phase
From the beginning of project delivery, O&M engineers participate in system integration and joint debugging to ensure full readiness for ongoing operations
On-site IDC Operations & Maintenance
Comprehensive on-site O&M services covering infrastructure, IT equipment, and network systems
Hardware Maintenance & Support
Localized IT hardware maintenance capabilities, ensuring rapid end-to-end maintenance response and issue handling
Troubleshooting & Performance Optimization
Assisting customers with on-site troubleshooting and performance tuning for servers and networks
Professional O&M Technical Team
Tiered technical teams covering IDC infrastructure, GPU servers, cloud computing, and network engineering
Comprehensive O&M Management Processes
Standardized policies and procedures, documentation, spare parts inventory, emergency drills, and routine inspections